Emergency Utility Help Information

AT&T

  • Will not terminate services for the next 60 days
  • Will waive late payments and fees
  • Offer services if unable to pay bill
  • MUST CALL 800-288-2020 or 611 (High Call Volumes)

Charter Spectrum

  • Free broadband and Wi-Fi for students K-12
  • Only for 60 days
  • Must not already have internet access
  • Opening free public hotspots for internet access
  • MUST CALL 1-844-488-8395

Dallas Water

  • Suspension on disconnections for next 60 days
  • Payment arrangements are available
  • MUST CALL 214-651-1441 (High Call Volumes)

 Medicare and Medicaid

  • Covers COVID-19 testing
  • Covers Telehealth virtual check-ins
  • MUST CALL (High Call Volumes)

Verizon

  • Will not terminate services for the next 60 days
  • Will waive late payments and fees
  • Offer services if unable to pay bill
  • MUST CALL 800-922-0204 (HIGH CALL VOLUMES)

Reliant

  • Call 211 to find agencies who can aid through their CARE Program
  • Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to extend payments

Stream Energy

  • Call customer service to make payment arrangements
  • 888-685-POWER (7693)

Rental Assistance

  • Call social services lines and do a quick screening and intake, then appointment scheduling and/or referrals.
  • Martin Luther King, Jr. Community Center Social Services - 214-670-8416
  • West Dallas Multipurpose Center Social Services - 214-670-6530

Emergency Food Pantries

Brother Bills Helping Hand

3906 North Westmoreland Road

Dallas, TX, 75212

214-638-2196

Drive-Thru Food Pantry

Must Call First, Unless it’s an Emergency

Wednesdays from 10 am – 1 pm and Thursdays from 10 am – 1 pm

 

CCD Marillac

2843 Lapsley St.

Dallas, TX, 75212

214-826-8330

Serves breakfast and lunch

M-F from 8 am to 3 pm (First come first serve)

 

City Square Food Pantry

1610 S. Malcom X Blvd.

Dallas, TX, 75226

214-823-8710

T-F from 9 am to 1 pm

Drive Thru and Walk-In Services (First come first serve)

 

Cristo Rey Dallas College Prep

1064 N. St. Augustine

Dallas, TX, 75217

469-844-7956

Tuesdays from 9:30 am – 11:30 am (Food and Diaper Pantry)

 

Crossroads Pantry

4500 S Cockrell Hill Rd

214-560-2511

Requirements:

  1. Bring own grocery bags
  2. Picture ID
  3. Proof of address

Holy Spirit

111 W Danieldale Rd.

Duncanville, TX, 75137

214-521-3719

Tuesdays & Thursdays from 9 am – Noon and Saturday from 10 am - Noon

 

Jan Pruitt Community Pantry

123 Alexander St.

Lancaster, TX, 75146

972-591-7849

Only Services Following Zip Codes: 75134, 75146, 75172, 75141, 75241, 75154 (Must call first)

 

Minnie’s Food Pantry

661 18th Street

Plano, TX, 75074

972-596-0253

W-SAT from 8:30 am to 11:30 am

 

North Texas Food Bank

3677 Mapleshade Ln.

Plano, TX, 75075

214-330-1396

 

Pleasant Grove

1324 Pleasant Dr.

Dallas, TX, 75217

214-505-1928

M-F from 10 am to 3 pm

First come first serve

Vickery Meadow

8448 Walnut Hill Lane

Dallas, TX, 75231

214-821-5575

Food and Clothes Pantry

 

Interfaith Family Services

1651 Matilda Street

Dallas, TX, 75206

214-827-7220

Drive-Thru Food Pantry

Must Call First, Pre-registration is required

Special drive-thru on Saturday, March 21, 9 A -Noon

 

UNT Dallas Campus                                   

7300 University Hills Blvd.

Dallas, Texas 75241

Tuesday, March 31, 2020

9am-11:30am

 

Harmony CDC

6969 Pastor Bailey Drive, #300, 75237 (across from Concord Baptist Church)

214-467-6770 Mondays, 2pm – 6pm; Tuesdays, 4pm – 6:30pm; Thursdays, 10am – 2pm;

Free. Food boxes will include nutritional foods based on family size.

No geographic or zip code requirements.

Billy Dade School Food Distribution
Billy Dade School, 2727 Al Lipscomb Way, 75215

Thursday, March 26th, and Monday, March 30th; 9:30am – 1pm

NOTE: Food distribution also takes place, same time and dates, at: Lincoln, Madison, Skyline High Schools, Comstock and Harold Lang Middle Schools, and Ann Richards and Piedmont Academies.

Community Resources

  • Follow Concord Church social media for updates: InstagramFacebook
  • You can find out more information on COVID-19 from the Center for Disease Control and Prevention HERE

    Harmony CDC

    DID YOU KNOW WE NOW HAVE A FOOD PANTRY DRIVE THRU?

    In order to support/serve the increasing numbers we'd love your help!

    VOLUNTEER

    Our Food Pantry is open on the following weekdays:

    Mondays: 2:00 pm - 6:00 pm
    Tuesdays: 4:00 pm - 6:30 pm
    Thursdays: 10:00 am - 2:00 pm
    No appointment is needed!

 

Other Emergency Resources

2-1-1 Texas

Call 211

OR 877-541-7905

Emergency Assistance

Long Wait Times

Catholic Charities

1421 West Mockingbird Lane

Dallas, TX, 75247

Food: 972-246-6027

Financial: 972-246-6055

Refugee: 214-553-9906

M-F from 8 am to 4:30 pm

 

Meals on Wheels

Dallas District

214-689-2639

Still Open & Delivering

 

Neighborhood Medical Center Clinic

5917 Belt Line Rd.

972-726-6464

Free Drive Thru Testing for COVID-19

Senior Housing for Homeless

469-801-8119

Emergency Assistance

Must be 55 +

 

VNA Texas

1600 Viceroy Drive

Dallas, TX, 75235

1-800-224-862

214-689-0000

Emergency Assistance for Elderly

Interfaith Family Services

1651 Matilda Street

Dallas, TX, 75206

214-827-7220

Utility and Rent assistance available

Under1Roof

Virtual Walk-in Services – http://www.under1roofdallas.org

Friday, April 3rd and Saturday, April 4th

Senior Shopping Resources

  • Whole Foods – Beginning March 18th. Opens 1 hour early for shoppers 60+ in the US. Will close 2 hours early for restock and sanitizing
  • Dollar General – Beginning March 17th. First hour of each shopping day is dedicated to senior shoppers. Store will close 1 hour early for restock and cleaning.
  • Target – Beginning March 18th. First hour of each WEDNESDAY is reserved for vulnerable guests including elderly and those with underlying health conditions. Stores will close at 9:00 PM for restock and cleaning.
  • Walmart – Temporary hours of operation 7:00 AM to 8:30 PM. Senior shopping events will be every Tuesday for customers 60+ beginning March 24th through April 28th. The shopping event will begin 1 hour before stores open to the public and includes pharmacy and vision centers.
  • Stop & Shop – Beginning March 19th. Opens every day at 6:00 AM to 7:30 AM for most vulnerable customers, including those who are 60+ or have weakened immune systems.
  • Fairway Market – Beginning March 18th. Open Monday through Saturday to shoppers 65+ and those with increased susceptibility to serious illness from 8:00 AM to 9:00 AM.
  • The Fresh Market – Open Monday through Friday to seniors and individuals most at risk from 8:00 AM to 9:00 AM
  • Northgate Gonzales Market – Open from 7:00 AM to 8:00 AM for seniors and those with disabilities to shop first.
  • Brookshires – First hour of operations reserved for senior citizens. Asking community to also allow seniors to move to the front of the line throughout the day. Offering 5% daily discount to seniors. Waiving fees for all guests for curbside orders through May 5th. This includes Super 1 Foods, Spring Market, and FRESH by Brookshires.
  • Albertsons Companies - dedicated shopping hours for senior citizens and other at-risk populations, such as pregnant women or those with compromised immune systems. At a minimum, the company will reserve every Tuesday and Thursday from 7 to 9 a.m. for those vulnerable shoppers who must leave home to obtain their groceries, unless otherwise locally mandated. Customers should check their store's hours if they're opening on a different schedule. (for Texas residents, this would include Tom Thumb stores)

Resources for Residents

Tarrant County – CLICK HERE
Denton County - CLICK HERE
Collin County - CLICK HERE
Jewish Family Service of Greater Dallas – CLICK HERE
City of Garland - CLICK HERE
City of Irving – CLICK HERE
City of Mesquite - CLICK HERE
Catholic Charites Dallas - CLICK HERE
City of Lancaster: Contact Saint Vincent DePaul at 469-607-0909. Must have been a City of Lancaster resident as of March 1, 2020.