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Emergency Utility Help Information

AT&T

  • Will not terminate services for the next 60 days
  • Will waive late payments and fees
  • Offer services if unable to pay bill
  • MUST CALL 800-288-2020 or 611 (High Call Volumes)

Charter Spectrum

  • Free broadband and Wi-Fi for students K-12
  • Only for 60 days
  • Must not already have internet access
  • Opening free public hotspots for internet access
  • MUST CALL 1-844-488-8395

Dallas Water

  • Suspension on disconnections for next 60 days
  • Payment arrangements are available
  • MUST CALL 214-651-1441 (High Call Volumes)

 Medicare and Medicaid

  • Covers COVID-19 testing
  • Covers Telehealth virtual check-ins
  • MUST CALL (High Call Volumes)

Verizon

  • Will not terminate services for the next 60 days
  • Will waive late payments and fees
  • Offer services if unable to pay bill
  • MUST CALL 800-922-0204 (HIGH CALL VOLUMES)

Reliant

  • Call 211 to find agencies who can aid through their CARE Program
  • Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to extend payments

Stream Energy

  • Call customer service to make payment arrangements
  • 888-685-POWER (7693)

Rental Assistance

  • Call social services lines and do a quick screening and intake, then appointment scheduling and/or referrals.
  • Martin Luther King, Jr. Community Center Social Services - 214-670-8416
  • West Dallas Multipurpose Center Social Services - 214-670-6530
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Emergency Food Pantries

Brother Bills Helping Hand

3906 North Westmoreland Road

Dallas, TX, 75212

214-638-2196

Drive-Thru Food Pantry

Must Call First, Unless it’s an Emergency

Wednesdays from 10 am – 1 pm and Thursdays from 10 am – 1 pm

 

CCD Marillac

2843 Lapsley St.

Dallas, TX, 75212

214-826-8330

Serves breakfast and lunch

M-F from 8 am to 3 pm (First come first serve)

 

City Square Food Pantry

1610 S. Malcom X Blvd.

Dallas, TX, 75226

214-823-8710

T-F from 9 am to 1 pm

Drive Thru and Walk-In Services (First come first serve)

 

Cristo Rey Dallas College Prep

1064 N. St. Augustine

Dallas, TX, 75217

469-844-7956

Tuesdays from 9:30 am – 11:30 am (Food and Diaper Pantry)

 

Crossroads Pantry

4500 S Cockrell Hill Rd

214-560-2511

Requirements:

  1. Bring own grocery bags
  2. Picture ID
  3. Proof of address

Holy Spirit

111 W Danieldale Rd.

Duncanville, TX, 75137

214-521-3719

Tuesdays & Thursdays from 9 am – Noon and Saturday from 10 am - Noon

 

Jan Pruitt Community Pantry

123 Alexander St.

Lancaster, TX, 75146

972-591-7849

Only Services Following Zip Codes: 75134, 75146, 75172, 75141, 75241, 75154 (Must call first)

 

Minnie’s Food Pantry

661 18th Street

Plano, TX, 75074

972-596-0253

W-SAT from 8:30 am to 11:30 am

 

North Texas Food Bank

3677 Mapleshade Ln.

Plano, TX, 75075

214-330-1396

 

Pleasant Grove

1324 Pleasant Dr.

Dallas, TX, 75217

214-505-1928

M-F from 10 am to 3 pm

First come first serve

Vickery Meadow

8448 Walnut Hill Lane

Dallas, TX, 75231

214-821-5575

Food and Clothes Pantry

 

Interfaith Family Services

1651 Matilda Street

Dallas, TX, 75206

214-827-7220

Drive-Thru Food Pantry

Must Call First, Pre-registration is required

Special drive-thru on Saturday, March 21, 9 A -Noon

 

UNT Dallas Campus                                   

7300 University Hills Blvd.

Dallas, Texas 75241

Tuesday, March 31, 2020

9am-11:30am

 

Harmony CDC

6969 Pastor Bailey Drive, #300, 75237 (across from Concord Baptist Church)

214-467-6770 Mondays, 2pm – 6pm; Tuesdays, 4pm – 6:30pm; Thursdays, 10am – 2pm;

Free. Food boxes will include nutritional foods based on family size.

No geographic or zip code requirements.

Billy Dade School Food Distribution
Billy Dade School, 2727 Al Lipscomb Way, 75215

Thursday, March 26th, and Monday, March 30th; 9:30am – 1pm

NOTE: Food distribution also takes place, same time and dates, at: Lincoln, Madison, Skyline High Schools, Comstock and Harold Lang Middle Schools, and Ann Richards and Piedmont Academies.

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Community Resources

  • Follow Concord Church social media for updates: InstagramFacebook
  • You can find out more information on COVID-19 from the Center for Disease Control and Prevention HERE

    Harmony CDC

    DID YOU KNOW WE NOW HAVE A FOOD PANTRY DRIVE THRU?

    In order to support/serve the increasing numbers we'd love your help!

    VOLUNTEER

    Our Food Pantry is open on the following weekdays:

    Mondays: 2:00 pm - 6:00 pm
    Tuesdays: 4:00 pm - 6:30 pm
    Thursdays: 10:00 am - 2:00 pm
    No appointment is needed!

 

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Other Emergency Resources

2-1-1 Texas

Call 211

OR 877-541-7905

Emergency Assistance

Long Wait Times

Catholic Charities

1421 West Mockingbird Lane

Dallas, TX, 75247

Food: 972-246-6027

Financial: 972-246-6055

Refugee: 214-553-9906

M-F from 8 am to 4:30 pm

 

Meals on Wheels

Dallas District

214-689-2639

Still Open & Delivering

 

Neighborhood Medical Center Clinic

5917 Belt Line Rd.

972-726-6464

Free Drive Thru Testing for COVID-19

Senior Housing for Homeless

469-801-8119

Emergency Assistance

Must be 55 +

 

VNA Texas

1600 Viceroy Drive

Dallas, TX, 75235

1-800-224-862

214-689-0000

Emergency Assistance for Elderly

Interfaith Family Services

1651 Matilda Street

Dallas, TX, 75206

214-827-7220

Utility and Rent assistance available

Under1Roof

Virtual Walk-in Services – http://www.under1roofdallas.org

Friday, April 3rd and Saturday, April 4th

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Senior Shopping Resources

  • Whole Foods – Beginning March 18th. Opens 1 hour early for shoppers 60+ in the US. Will close 2 hours early for restock and sanitizing
  • Dollar General – Beginning March 17th. First hour of each shopping day is dedicated to senior shoppers. Store will close 1 hour early for restock and cleaning.
  • Target – Beginning March 18th. First hour of each WEDNESDAY is reserved for vulnerable guests including elderly and those with underlying health conditions. Stores will close at 9:00 PM for restock and cleaning.
  • Walmart – Temporary hours of operation 7:00 AM to 8:30 PM. Senior shopping events will be every Tuesday for customers 60+ beginning March 24th through April 28th. The shopping event will begin 1 hour before stores open to the public and includes pharmacy and vision centers.
  • Stop & Shop – Beginning March 19th. Opens every day at 6:00 AM to 7:30 AM for most vulnerable customers, including those who are 60+ or have weakened immune systems.
  • Fairway Market – Beginning March 18th. Open Monday through Saturday to shoppers 65+ and those with increased susceptibility to serious illness from 8:00 AM to 9:00 AM.
  • The Fresh Market – Open Monday through Friday to seniors and individuals most at risk from 8:00 AM to 9:00 AM
  • Northgate Gonzales Market – Open from 7:00 AM to 8:00 AM for seniors and those with disabilities to shop first.
  • Brookshires – First hour of operations reserved for senior citizens. Asking community to also allow seniors to move to the front of the line throughout the day. Offering 5% daily discount to seniors. Waiving fees for all guests for curbside orders through May 5th. This includes Super 1 Foods, Spring Market, and FRESH by Brookshires.
  • Albertsons Companies - dedicated shopping hours for senior citizens and other at-risk populations, such as pregnant women or those with compromised immune systems. At a minimum, the company will reserve every Tuesday and Thursday from 7 to 9 a.m. for those vulnerable shoppers who must leave home to obtain their groceries, unless otherwise locally mandated. Customers should check their store's hours if they're opening on a different schedule. (for Texas residents, this would include Tom Thumb stores)
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Resources for Residents

Unemployment and Workers’ Comp

  • Anyone who has lost their job due to coronavirus or has had to take time off to self-quarantine or care for a sick relative (and does not get paid sick time from work) may apply for UNEMPLOYMENT insurance. Information on that can be found here. Per the Workforce Commission, “a delay in filing will not impact the benefits you receive, your benefits are tied to your date of layoff, not filing date.”
  • Anyone whose job has brought them into direct contact with someone with coronavirus (for instance, a first responder or a health care worker) and has become ill or is required to quarantine can file for WORKERS’ COMP. File for that here.
  • If you or a friend or family member are out of work, the Texas Workforce Commission provides support services as well.

Financial Assistance

The IRS has deferred the federal tax filing deadline to July 15th. Find more information on Coronavirus tax relief here.

The U.S. Department of Treasury has a list of financial resources for consumers.

Residents can call 211 and give their zip code for a list of local financial and in-kind resources available in their area.

Texans who believe they have encountered price gouging or disaster scams should call the Office of the Attorney General’s toll-free complaint line at (800) 621-0508 or?file a complaint online. For additional information on disaster scams, please visit our?disaster scams website.??

 

Trouble Paying Rent or Mortgage

The Texas Supreme Court issued an order suspending all evictions until April 19, 2020: https://www.txcourts.gov/media/1446203/209045.pdf

The Dallas County Justices of the Peace also issued an order suspending all evictions for sixty days.

  • In summary, per guidance from a Dallas County Justice of the Peace:
    • ALL Eviction cases are currently postponed and continued for 60 days
  • Residential or Commercial;
  • Currently pending or filed within the 60-day period
  • ALL Writs of Possession are currently postponed and continued for 60 days
  • Residential or Commercial;
  • Previously requested or requested within the 60-day period
  • Lockouts are not addressed in any current emergency order – Texas Property Code, Chapters 92 and 93, control
  • Residential lockout tenants must be provided a key upon request whether rent is brought current or not;
  • Commercial lockout tenants must only be provided a key when the rent is NOT delinquent– provided that all other requirements of the lockout were in accordance with the Texas Property Code
  • Writs of Re-Entry are not addressed in any current order – Texas Property Code, Chapters 92 and 93, control Residential or Commercial tenants that are illegally locked out may seek relief from the Justice of the Peace in the precinct in which the property is located
  • Residential landlords may be ordered to provide the tenant a key and the Court has authority to enforce its order;
  • Commercial landlords may only be ordered provide a tenant with a key when the rent is NOT delinquent – provided that all other requirements of the lockout were in accordance with the Texas Property Code

The federal government announced they are suspending all HUD foreclosures and evictions for 60 days.

If you don’t have enough money to pay, contact your lender or landlord immediately. Help includes:

  • If you are a Dallas Housing Authority client, please immediately report any loss of income in order to reduce your portion of rent and inspections will be restricted to health and safety only.
  • Texas Department of Housing and Community Affairs Foreclosure Prevention 1-888-995-HOPE (4673)
  • Texas Attorney General Consumer Protection or call 800-621-0508
  • Texas Health and Human Services Commission has resources available. There may be vouchers to assist those in need with paying their rent. Also get government assistance with other needs, including lease application fees, information on low income housing and security deposits. Dial 1-877-541-7905 to find additional ways to get rent help.
  • Texas offers programs that can help you with paying your mortgage and also avoid foreclosure. Local resources, including government and non-profit assistance, can help qualified homeowners
  • Homeowners have other resources too. Also click here for a listing of Texas HUD counseling agencies that provide free foreclosure counseling.

Paying Utilities

  • If you need help paying your utility bills, contact your service provider immediately.
  • Exelon brands (Constellation, Atlantic City Energy, BGE, ComEd, Delmarva Power, PECO) have suspended service disconnections and will waive late payment charges until at least May 1. Exelron has also committed to donating $1.15 million to local and national COVID-19 relief efforts.
  • Vistra Energy brands (TXU, Ambit, Tri-Eagle) is waiving late fees, extending payment due dates with no down payment required, and reducing down payments and deferring balances over five equal installments. TXU customers can also receive additional bill-payment assistance through its TXU Energy AidSM program.
  • NRG brands (Reliant, Green Mountain, Cirro, Stream, XOOM, Discount Power) is suspending disconnections for non-payment until April 3.
  • Atmos and Dallas Water Utilities have suspended disconnections at this time.
  • Charter Communications is offering free access to Spectrum Broadband and Wi-Fi for 60 days for new K-12 and College Student households. Residents should call: 1-844-488-8395. Charter is also working with school districts to ensure that communication is provided about the free wi-fi; Charter continues to offer Spectrum Assist for households without school-aged children; Charter is also opening its Wi-Fi hotspots for public use.

Food Assistance and Donation

  • Here is a list of open food pantries inclusive of hours.
  • North Texas Food Bank has shifted to box distribution model with partner agencies. Food4Kids and School Pantry programs remain fully functional, and they are partnering with the City to deliver snack/hydration kits to the homeless.
  • Dallas County Health and Human Services Older Adult Services Program is currently providing meals delivered to homebound seniors. There is a drive-thru for hot meal pick-up service set up at each senior center location. Seniors needing these resources can call 214-819-1860 to enroll.
  • Meals will be provided to all children at most district middle and high schools and will be distributed twice a week, on Monday and Thursday between 10 AM and 1 PM. On Monday you will receive Breakfast, Lunch, and Supper for Monday, Tuesday, and Wednesday. Thursday will have Breakfast, Lunch, and Supper for the rest of the week, including Saturday. For pick up locations and menus, visit this link.

 

Insurance Issues

The Texas Department of Insurance has resources and information available for consumers who have insurance related questions.

For Businesses

  • The City of Dallas Office of Economic Development has created a web page with information for small businesses.
  • The State of Texas has officially declared a state of emergency. Businesses are encouraged to fill out Economic Injury worksheets to prepare for distribution of disaster relief funds.
  • A loan program has been established by the Small Business Administration, specifically for those impacted by the coronavirus.
  • Facebook also has a $100 million Small Grants Program accessible here.
  • The Texas Comptroller’s Office has resources available.

Mental Health Resources

The Texas Department of Health and Human Services has extensive resources available for mental health support, including those facing a mental health crisis.

The Metrocare Coronavirus Support Line is available during our normal business hours Monday through Friday for those Dallas County residents experiencing high anxiety or depression during these turbulent times. Metrocare’s professionals will assist individuals in accessing our mental health services and provide referrals for other services that may be needed. The Metrocare Coronavirus Support Line for Dallas County is 214-743-1215.

Domestic Violence Survivor Resources

Student Loans Deferment

The US Department of Education has suspended federal student loan payments and waived interest. The Office of Federal Student Aid has specific details.

Childcare Resources

The Texas Workforce Commission’s subsidized childcare program is making changes to their requirements in light of the COVID-19 crisis. Please check their website regularly for announcements coming soon.

Due to COVID-19, YMCA branches are currently closed; however, they continue to offer limited childcare programming on a daily basis, supporting the childcare needs of first responders, medical professionals, government officials, and those that must continue their work in this challenging time. This care will be offered until further notice, at 11 YMCA branches across the Dallas Metroplex, in accordance to state guidelines.

Employment Resources

Frito-Lay Job Postings: https://fritolayemployment.com/

Pepsi Jobs: https://pepsifrontlinecareers.com/

Other Resources

Paid Sick Leave information: City of Dallas employers must provide employees with paid sick leave to care for themselves or a family member. An employee may use paid sick leave for the employee’s or their family member’s illness, injury, healthcare, and reasons related to domestic abuse, sexual assault, or stalking. For more information or to file a complaint, call 214-670-FAIR (3246) or visit www.dallascityhall.com/paid-sick-leave

The Texas State Department of Public Safety has suspended expired IDs: driver’s licenses, IDs, commercial drivers licenses, and election identification certificates expiration dates will be extended.

In response to the COVID-19 crisis, The Dallas County Clerk’s Office will be closing its Vital Records and Recording Divisions to the public. All transactions will be done either by mail, document drop off, or by appointment only. The public closure will take effect starting Monday, March 23, 2020 through May 1, 2020, but may be extended based on COVID-19 status.

Unlocking DOORS is a first responder for crime prevention.  Unlocking DOORS® is here to serve and provide resources for all individuals ages 17 and older with a criminal background to prevent crime where it begins. We continue to receive new clients, as well as assist current clients, regardless of their needs, through our virtual Reentry Brokerage® process. Please call or email for an appointment with a Reentry Broker™ - 214-296-9258; [email protected].